7 Rules For Dealing With Angry Or Aggressive Clients

Some very sound advice by Adam Sargant of Personnel Development, a communication and thinking skills trainer (and former mental health nurse) in this article.

I've haven't met Adam face-to-face yet, but from our email exchanges and his online writings he's a wise and clear thinker - as you'll see. He will be running a session for us on this very topic at the North West Business NLP and Emotional Intelligence Group on 5th July which I'm looking forward to.